Enjoy free shipping on all orders above 70 EUR
Bold Heart Collection
Frequently asked questions
What does Velours Atelier stand for?
Velours Atelier represents a balance of refined elegance and modern edge. Our name combines Velours, the French word for velvet, symbolizing softness, luxury, and timeless style, with Atelier, meaning workshop, a place where creativity and craftsmanship meet. Every piece is made with care, using premium fabrics, subtle details, and designs that are made to last.
How are Velours Atelier items made?
Each Velours Atelier garment is carefully designed and produced with a focus on timeless style and premium quality. We use premium fabrics and work with trusted production partners who share our values of craftsmanship, durability, and attention to detail.
How can I contact Velours Atelier?
For any questions, you can use our contact form or email us directly at info@veloursatelier.com. We aim to respond within 48 hours. Our customer service hours are Monday to Friday, 09:00–17:00 CET.
How does shipping work?
Orders placed before 17:00 (CET) are shipped the same day with DHL.
- Netherlands & Belgium: Next-day delivery – 3.95 EUR
- Germany: 2 business days – 4.95 EUR
- France & Luxemborg: 4 business days – 6.00 EUR
- Rest of Europe: 6 business days – 7.00 EUR
We offer free shipping on all orders over 70 EUR. Once shipped, you will receive a tracking link by email.
What is your return policy?
You can return items within 30 days of delivery, as long as they are unworn, unwashed, and in their original condition with tags attached. Refunds are processed within 14 days after we receive and inspect your return. If your order arrives damaged or incorrect, we will replace or refund it at no extra cost.