Refund policy

At Velours Atelier, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you have the right to return your items within 30 days of receiving them.

Conditions for Returns

• Items must be returned in their original condition, unworn, unwashed, and free from stains, odors, or damage.
• All original tags and packaging must be intact.
• Items that do not meet these conditions may be refused or refunded partially.

Return Shipping

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping method, as Velours Atelier is not responsible for returns lost in transit.

Refunds

• Once we have received and inspected your returned items, we will process your refund within 14 days.
• Refunds will be made to the original payment method used at checkout.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, Velours Atelier will cover all costs for replacement or return shipping. Please contact us immediately at info@veloursatelier.com with your order number and photos of the issue.

Return address:
Velours Atelier
Hamsesticht 9
5102GN, Dongen
The Netherlands